Terms and Conditions

Effective date: October 1, 2026 Hotel operator: MRK Ivey's Hotel, LLC dba The Ivey’s Hotel Address: 127 North Tryon Street, Charlotte, NC 28202

Reservations: Guestservices@theiveyshotel.com 704-998-0111 Billing and guest concerns: accounting@theiveyshotel.com

Hotel & Reservation Terms and Conditions

MRK Ivey’s Hotel, LLC dba The Ivey’s Hotel

1. Application and booking terms

These terms apply to reservations made through the Hotel’s website or booking platform and the associated stay. The accepted confirmation and displayed rate conditions identify dates, room type, occupancy, price, payment, and cancellation rules. An accepted package, group agreement, or third-party booking condition controls only the subjects it expressly addresses. Contact us promptly about a confirmation error.

2. Rates, taxes, and optional charges

Rates are in U.S. dollars. The booking flow will display the total, mandatory charges, applicable taxes, and selected optional services before purchase. Rates for future bookings may change; requested changes to a confirmed stay may result in a new rate. Government-imposed taxes may change as required by law. Optional purchases, food and beverage charges, and any applicable automatic service charge will be disclosed before purchase.

3. Guarantee, payment, and cancellation

A valid payment card is required to guarantee a standard flexible-rate reservation. The standard flexible rate is not automatically prepaid 72 hours before arrival. The confirmed rate plan specifies when any deposit or payment is due; advance-purchase, package, group, and other special rates may differ.

Unless your accepted confirmation says otherwise, the standard flexible rate may be canceled without charge if cancellation is received at least 72 hours before the scheduled 4:00 p.m. arrival time, Charlotte local time. A cancellation after the deadline or no-show incurs one night’s room and applicable tax. A payment already collected toward that charge will not be charged again. Cancel through the booking portal or by calling 704-998-0111 and retain the confirmation.

If a required payment method is invalid, we may seek an updated method. We may release a reservation if the required guarantee cannot be secured after reasonable efforts to contact you, subject to the rate conditions and applicable law. An unprocessed card does not itself mean you requested cancellation.

Approved refunds are processed promptly to the original payment method in accordance with the applicable policy and law. Your bank or card issuer controls when a credit becomes available.

4. Changes, no-shows, and early departure

Changes are subject to availability and may alter the rate. Moving an arrival date after the cancellation deadline does not automatically remove an applicable charge. If you expect to arrive after midnight, please notify us. A no-show may result in release of remaining nights, subject to the accepted rate or group conditions.

Please confirm your departure date at check-in and notify us as soon as plans change. Any early-departure charge must be the single, clearly disclosed rule in your confirmation or applicable group agreement; no discretionary $75-or-full-night formula is included here pending an operating decision.

5. Check-in, checkout, and occupancy

Check-in begins at 4:00 p.m.; checkout is by 11:00 a.m. The registering guest must be at least 21 and provide government-issued identification and an accepted payment method. Occupancy is limited to the room’s stated capacity and safety requirements. Children under 17 must be supervised by an adult. Early check-in and late checkout require hotel approval and availability; any applicable late-checkout price will be quoted and accepted before the extension. A charge alone does not authorize continued occupancy.

6. Incidental authorization and payment

At check-in, the Hotel places an incidental authorization of $250 per reserved night, in addition to amounts required for the room and tax. This is a hold rather than a completed charge and may reduce available credit or debit-card funds. Additional authorization may be requested if the stay is extended or charges exceed the secured amount. Unused authorization is released after settlement; the card issuer determines when funds become available.

By providing an authorized payment method, you authorize charges due under your accepted rate and stay, including room and tax, minibar and other authorized purchases, disclosed cancellation or no-show charges, approved late checkout, and reasonable documented damage or extraordinary cleaning. We will provide an itemized account and an explanation of post-departure charges. Billing: accounting@theiveyshotel.com.

7. Pets and service animals

Pets must be registered and approved for a designated pet-permitted room. The agreed revised pet fee is $150 plus applicable tax for a stay of one through four nights, plus $75 plus applicable tax for each night beginning with night five. Any separate pet-count or weight limit will be posted only after management confirms it. Owners are responsible for control, disturbances, actual damage, and extraordinary cleaning beyond the ordinary pet fee, without duplicate recovery.

Service animals are accommodated as required by law and are not subject to pet fees or pet-room and weight restrictions. Ordinary cleaning does not incur an additional service-animal fee. Actual damage may be charged on the same basis as damage caused by other guests.

8. Smoking, safety, and conduct

The property is nonsmoking except any clearly designated outdoor area. Smoking and vaping, including cannabis products, are prohibited in rooms and on balconies. If a violation requires remediation, a minimum $350 cleaning charge may apply; documented additional remediation costs may be charged to the extent permitted by law. Candles, incense, open flames, and tampering with life-safety equipment are prohibited.

No parties or unauthorized gatherings are permitted in guest rooms. Quiet hours are 11:00 p.m. to 6:00 a.m. Guests and visitors must follow reasonable safety directions and refrain from excessive noise, threats, harassment, unlawful conduct, or property damage. The Hotel may require a visitor to leave or end a stay for serious or repeated violations as permitted by law; charges and refunds follow accepted conditions and applicable law.

9. Amenities, events, and parking

Amenities, dining hours, and event spaces may change. If a service expressly included in your reservation cannot be provided, contact us so we can address the issue under your booking terms and applicable law. We do not promise proactive notice of every operational change or private event.

Valet service is operated and billed by an independent parking company. Price and service terms will be disclosed before use. There is no on-property self-parking. Responsibility for a loss is determined by the facts, applicable agreements, and law.

10. Accessibility, property, and lost items

Guests may request accessible features or accommodations at guestservices@theiveyshotel.com. We address accessible reservations and service animals in accordance with applicable law; advance contact can help us prepare but is not a blanket condition of service.

In-room safes are provided. Please report missing or damaged property promptly. The Hotel’s responsibility is governed by applicable law; these terms do not state a blanket $1,000 limit. Lost items are ordinarily retained for 30 days, subject to applicable law and the Hotel’s written handling procedure. Guests are responsible for arranging and paying for return shipping when applicable.

11. Damage, disruptions, and reservation issues

Guests are responsible, to the extent permitted by law, for reasonable documented repair, replacement, and extraordinary cleaning attributable to their conduct or that of occupants or visitors for whom they are legally responsible. Normal wear is not chargeable. We do not recover twice for the same loss.

If circumstances outside reasonable control prevent the Hotel from furnishing a confirmed stay, we will contact the guest and address unused payments and available alternatives under the accepted conditions and applicable law. If we cannot honor a reservation for another reason, we will contact the guest promptly and work toward an appropriate resolution. These terms do not promise a fixed relocation payment.

Please raise service or billing concerns during the stay when possible, or contact guestservices@theiveyshotel.com after departure. We will respond as promptly as circumstances permit; no fixed contractual response time is promised.

12. Other terms

Third-party bookings may have provider-specific payment and cancellation procedures. An exception to a policy does not automatically waive it for another stay. If a provision is unenforceable, the remainder continues to the extent allowed by law. The version accepted when you book governs that reservation unless you later agree to a change or law requires one. North Carolina law applies subject to mandatory protections. Website use and personal-information practices are addressed in the separate Website Terms of Use and Privacy Policy.

PLEASE READ THESE TERMS OF USE (THE “TERMS”) CAREFULLY BEFORE USING THIS WEBSITE (THE “SITE”) OR MAKING A RESERVATION, AS THEY CONTAIN BINDING LEGAL TERMS, CONDITIONS, AND OBLIGATIONS.

The documents, data, information and other materials (collectively the "Material(s)") contained on the Site are provided by The Ivey’s Hotel (the “Hotel”) exclusively for non-commercial, individual use by prospective and confirmed guests to inquire about or make travel reservations and related services and for no other purpose (collectively, “Authorized Users”). BY ACCESSING, VIEWING, AND/OR USING THIS SITE OR ANY OF ITS SERVICES, FUNCTIONS, MATERIALS, OR CONTENTS (INCLUDING TO TRANSMIT, CACHE OR STORE INFORMATION), YOU SHALL BE DEEMED TO HAVE READ AND AGREED TO EACH AND ALL THE TERMS, WITHOUT MODIFICATION.

CERTAIN TERMS, INCLUDING BUT NOT LIMITED TO THE ARBITRATION CLAUSE AND CLASS ACTION WAIVER CLAUSE, MAY RESTRICT YOUR RIGHTS TO BRING A CLAIM IN A COURT OF LAW. If you are not an Authorized User, and if you do not agree to these Terms, you may not use this Site, including without limitation to make a reservation or download any Materials from it. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE LEAVE THE SITE IMMEDIATELY.

The Hotel reserves the right to change these Terms at any time.

AGREEMENT FOR USE. You warrant that you are at least 21 years of age and possess the legal authority to agree to these Terms and to use this Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Site (as well as for use of your account by others, including without limitation minors living with you). You agree to supervise all usage by minors of this Site under your name or account. You also warrant that all information supplied by you or members of your household in using this Site is true and accurate and without any false, fraudulent, or misleading information. You agree that the reservations facilities of this Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the reservation facilities of this Site may result in your being denied access to such facilities.

For any reservations or other services for which fees may be charged, you agree to abide by the terms or conditions of purchase imposed, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of rates, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site. By using this Site you agree to be bound to the owner of the Ho-tel and to abide by the booking terms and conditions.

WIRELESS RESERVATIONS. Functionality is not guaranteed with all types of mobile devices in using this Site. In addition, the connection to a mobile device will not work if your device is not configured for SSL encryption. You should contact your service provider directly for technical assistance or any questions. Please note that security features vary by carrier/service provider and mobile device. Additional minutes/charges may apply and may be charged by your mobile carrier/service provider.

LIMITED LICENSE TO VIEW AND COPY. The Materials are the property of the Hotel or its parents, subsidiaries, affiliates, as applicable. The downloading, reproduction, or retransmission of Hotel information, other than for non-commercial individual use, is strictly prohibited. This Site is to be used by Authorized Users for personal use only. Commercial uses of this Site are strictly prohibited. If you are currently an Authorized User, you are granted a limited, non-transferable, revocable license to view and copy the Materials solely for your personal use, subject to the restrictions below.

PROHIBITED CONDUCT. You agree not to: (a) copy, display, modify, reproduce, or otherwise transfer any of the Materials to any third party without the prior written permission of the Hotel; (b) interfere or disrupt networks connected to the Site; (c) use or attempt to use any device, software or routine which interferes with the proper functioning of the Site or any transactions being offered through the Site; (d) transmit files, data or other materials containing a computer virus, corrupted data, worms, “Trojan horses” or other instructions or design that would erase data or programming or cause the Site or any equipment or system to become inoperable or incapable of being used in the full manner for which it was designed; (e) deliver any communication to or through the Site which violates any lo-cal, state, federal or international law; (f) deliver any communication to or through the Site that contains defamatory, libelous, abusive or obscene material; or (g) deliver any communication to or through the Site that will infringe upon the rights of any third party.

INTELLECTUAL PROPERTY RIGHTS. This Site and the Materials contain and reference trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of the Hotel and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of the Hotel and/or other parties is granted to or conferred upon you. Reproduction or storage of Materials obtained from this Site is subject to the U.S. Copyright Act of 1976, Title 17 U.S.C. No Materials may be reproduced, distributed, posted, displayed, uploaded, or transmitted except as expressly permitted herein. You may not remove any copyright, trademark notice or proprietary notices from the Materials; or use the Materials or this Site except as permitted in these Terms. The use of any Materials from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any the Hotel trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or other proprietary information.

COPYRIGHT AND TRADEMARK NOTICES. All contents of this Site are the copyrighted property of one of the Hotel, or its parents, subsidiaries, affiliates, as applicable. All contents of this Web site are protected by United States and international copyright laws. The Hotel respects the copyright rights of others and has adopted and implemented a policy that provides for (a) the removal of improper content from this Site under appropriate circumstances, and (b) the suspension or termination of users, account holders or subscribers who repeatedly infringe the copyright rights of others. If you are a copyright owner and you believe your work has been copied in a way that constitutes copyright infringement, please contact the Hotel and provide the following information:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right of copyright that is allegedly infringed;Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate the material;Information reasonably sufficient to permit us to contact the complaining party (for example, the complaining party’s physical address, email address, and telephone number);A statement that the complaining party has a good faith belief that use of the material is unauthorized; and,A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Parties submitting content to the Site should be aware that the Hotel reserves the right to suspend or terminate their use, subscriptions or accounts in the event that the Hotel determines, in its sole discretion, that they have engaged in acts of copyright infringement.

LINKED WEBSITES. This Site includes links to other web sites. The Hotel provides such links solely as a convenience to you and for informational purposes only. The Hotel has not reviewed all of the information on linked web sites. The inclusion of these links in no way indicates the Hotel’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Neither the Hotel, nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to access other web sites, you do so at your own risk. Other web sites may include links to the Site. The inclusion of such links does not indicate the other web site’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from the Site.

PRIVACY. Your use of the Site is subject to the Hotel’s Privacy Policy. If you would like to view the privacy practices please review our Privacy Policy.

SECURITY. If you have been provided with a login and password, then any such login and password are for your personal use only. You may not reveal your login or password to anyone else or permit anyone else to use your login and password to access the Site. You are responsible for maintaining the confidentiality and security of your login and password and accept responsibility for all activities that occur under your account or password. You must notify the Hotel immediately in the event that the security of your login or password has been breached.

DISCLAIMER. THE MATERIALS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY, REPRESENTATION, CONDITION, UNDERTAKING OR TERM OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR A PARTICULAR PURPOSE. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. Further the Hotel does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the Materials. The Hotel may make changes to the Materials, or the programs, policies or other information described in the Materials or on the Site, at any time without notice. The Hotel makes no commitment to update the Materials or the Site.

LIMITATION OF LIABILITY. IN NO EVENT SHALL THE HOTEL BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS OR DATA, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE OR THE MATERIALS, OR THE PERFORMANCE OR NON-PERFORMANCE BY the Hotel OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE, THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF RECOVERY, EVEN IF THE HOTEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

ELECTRONIC COMMUNICATIONS PRIVACY ACT NOTICE (18 U.S.C. 2701-2711): WE MAKE NO GUARANTY OF CONFIDENTIALITY OR PRIVACY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THE SITE OR ANY WEB SITE LINKED TO THE SITE. WE WILL NOT BE LIABLE FOR THE PRIVACY OF THE INFORMATION, E-MAIL ADDRESSES, REGISTRATION AND IDENTIFICATION INFORMATION, DISK SPACE, COMMUNICATIONS, CONFIDENTIAL OR TRADE-SECRET INFORMATION, OR ANY OTHER CONTENT TRANSMITTED OVER NETWORKS ACCESSED BY THE SITE, OR OTHERWISE CONNECTED WITH YOUR USE OF THE SITE.

TERMINATION/ACCESS RESTRICTION. The Hotel reserves the right, in its sole discretion, to modify your access or terminate your access to the Site and the Materials or any portion thereof at any time, without notice.

INDEMNIFICATION. You agree to indemnify, hold harmless and defend the Hotel, its members, owners, directors, officers, employees, attorneys, and agents from and against any action, cause, claim, damage, debt, demand or liability, including reasonable costs and attorney's fees, asserted by any person, arising out of or relating to: (a) your breach of any of these Terms; (b) your use of this Site, including any data or work transmitted or received by you; and (c) any prohibited use of the Site.

NOTICES. All notices and other communications permitted or required by the provisions of these Terms may be given by electronic mail, conventional mail or, if by the Hotel, by posting such notice on this Site. Notice is deemed given upon receipt by you if sent by electronic mail or conventional mail, or immediately upon posting to this Site.

GOVERNING LAW. These Terms shall be governed by, construed and enforced in accordance with the laws of the State of North Carolina, United States, without regard to its conflicts of law rules. The exclusive jurisdiction for any dispute regarding the Site, the Materials, or these Terms shall be the state or federal courts located in the State of North Carolina, United States.

ARBITRATION. Except with respect to any claim or dispute involving the ownership, validity or use of any the Ho-tel trademarks or service marks, any dispute arising out of or related to these Terms, the Site, or Materials (including any claim that any provision of these Terms or Materials are invalid, illegal, or otherwise voidable or void), seeking as relief money damages and/or attorneys’ fees or other damages will be submitted for arbitration to the American Arbitration Association (“AAA”). The Hotel shall have the right in a proper case to obtain temporary restraining orders, temporary or preliminary injunctive relief and/or declaratory relief (other than declarations with respect to the amount of money damages) from a court of competent jurisdiction.

The arbitration proceedings shall be heard by one independent arbitrator who shall be an attorney or retired judge. The arbitration shall be held under then-existing Commercial Arbitration Rules of the AAA in the city where the Hotel is located. All matters within the scope of the Federal Arbitration Act (9 U.S.C. 1, et seq.) will be governed by it and not by any state arbitration law. You and the Hotel waive any rights to maintain other available resolution processes for such disputes, such as a court action or administrative proceeding, to settle disputes. You and the Hotel waive any right to a jury trial for such disputes. The rules in arbitration are different from the rules that apply in court. There is no judge or jury, and review is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations stated in the Terms, as a court would.

In reaching his or her decision, the arbitrator shall follow these Terms and Materials, shall be bound to apply the applicable law and shall not rule inconsistently with the applicable law. The arbitration shall be conducted on an individual basis, and not as a consolidated, common, representative, group or class. The arbitrator shall include in his or her award any relief he or she deems proper in terms of money damages (with interest on unpaid amounts from the date due at the maximum rate allowed by law), and attorneys’ fees and costs. The award of the arbitrator shall be conclusive and binding upon all parties hereto and judgment upon the award may be entered in any court of competent jurisdiction. Other than as may be required by law, the entire arbitration proceedings (including, but not limited to, any rulings, decisions or orders of the arbitrator), shall remain confidential and not be disclosed to anyone other than the parties to these Terms.

LIMITATIONS PERIOD. Any and all claims and actions arising out of or relating to these Terms, the Site, or Materials shall be commenced within one (1) year from the occurrence of the facts giving rise to such claim or action, or such claim or action shall be barred. This limitation period does not apply to residents of New Jersey.

CLASS ACTION Waiver. You agree that you will not file a class action against the Hotel, or participate in a class action against the Hotel. You agree that you will not file or seek a class arbitration, or participate in a class arbitration, against the Hotel.

MISCELLANEOUS PROVISIONS. These Terms constitute the entire agreement of the parties with respect to the subject matter hereof and supersede all prior oral and written agreements. No failure or delay on the part of the Hotel in exercising any right or remedy hereunder or enforcing the terms and conditions of these Terms will operate as a waiver thereof. If any part or provision of these Terms is found to be invalid, unenforceable or void, then the remaining portion shall remain in full force and effect. Headings are for convenience only and not for use in interpretation of these Terms.

Electronic Acceptance

Before completing your booking, you will have an opportunity to review these terms and your selected rate conditions.

By selecting the acceptance checkbox and completing the reservation, you agree to the disclosed terms and authorize the payments described in them.

Your booking confirmation will include or link to a retrievable copy of the applicable terms and reservation conditions.