A Few Details Before You Arrive

The practical details of your stay, answered with the same care as everything else at The Ivey’s. If you need help with a particular detail, our team is here to answer your questions.

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Pink scooter with cream seat parked against a blush background
Pink scooter with cream seat parked against a blush background

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Pink scooter with cream seat parked against a blush background

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FAQ 

  • Required operational

    Check-in and checkout, early arrival, valet location and charges, cancellation, payment and incidental authorization, minimum age, occupancy, smoking, pets, accessibility, Wi-Fi, breakfast, late checkout, in-room dining and lost items. Obtain approved current policies; do not invent times or fees.

  • Will my room look exactly like the photograph?

    Photographs show a representative room within the category. Individual décor may vary; the bed arrangement and guaranteed category features should match your reservation.

  • What should I know about staying in Uptown?

    The Ivey’s is part of an active city setting. Street activity and nearby events can affect sound levels. If room location is important to your stay, contact us before reserving so we can explain the available orientations and consider your preferences.

  • Can I request a particular feature?

    Please contact us before reserving so we can explain which features are guaranteed within a category and which are requests subject to availability.

  • Group question

    How do I plan an event or room block? Answer: Tell us what you are planning through Gather. Our events team will discuss spaces and accommodation options for your dates and group size.

  • How can I discuss specific arrangements?

    Contact our team before your visit so we can review the request and confirm what is available.

Let’s Begin the Conversation

Choosing a room, planning an occasion or making the most of Charlotte? Tell us what you have in mind. We will help you find the right next step.

Contact Us

Plan your arrival at The Ivey’s. Use the directions below, and contact us with questions about parking, the entrance or access to the hotel.

Address: 127 North Tryon Street, Charlotte, North Carolina 28202, United States