Privacy Policy & Cookies
The Ivey's Hotel (the "Inn," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what we collect through our website, how we use cookies, how we protect information, and the choices available to you when you visit our site, inquire about a stay, or communicate with us.
Information We Collect
We may collect information you provide directly, such as your name, email address, phone number, reservation details, event inquiry details, and any message you choose to send us. We may also collect limited technical information automatically, including device type, browser type, pages viewed, referring pages, general location, and website usage data. This helps us maintain the site, understand visitor interest, and improve the experience for guests planning stays, celebrations, and events at The Kendall Inn.
If you submit a reservation or inquiry, we may also receive information needed to respond to your request, coordinate hospitality services, or manage communications about your visit.
Information may be collected when you:
- Submit a contact or reservation form;
- Sign up for updates or marketing communications;
- Interact with our website, booking tools, or embedded services;
- Communicate with us by email, phone, or text message.
How We Use Information
We use the information we collect to operate our website, respond to inquiries, confirm reservations, support guest services, send updates related to bookings or events, improve our offerings, and maintain internal records. We may also use it to send occasional promotional messages about The Kendall Inn, such as room availability, special packages, weddings, or seasonal experiences, where permitted by law.
We do not use your information for purposes that are incompatible with this Policy without giving you notice where required.
Text Messaging
If you provide a mobile number, you may receive text messages related to your reservation, arrival instructions, stay details, service updates, or responses to requests during your visit. Message frequency may vary.
- Opt out: Reply STOP to end text messages.
- Help: Reply HELP or contact us directly for assistance.
- Privacy: Mobile information and SMS consent are not shared with third parties for marketing or promotional purposes.
Sharing Information
We do not sell your personal information. We may share limited information with trusted service providers who help us run our website, manage reservations, deliver communications, or provide analytics. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transition.
Mobile numbers and text-message consent are excluded from marketing sharing.
Your Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, object to certain processing, or request a copy of the information you provided. To make a request, please contact us using the information on our website.
Retention
We retain information only as long as necessary for the purposes described in this Policy, including responding to guest requests, managing reservations and events, meeting legal obligations, resolving disputes, and maintaining accurate business records. When information is no longer needed, we dispose of it securely or de-identify it where appropriate.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies
Cookies are small files stored on your device that help websites remember preferences, measure traffic, and improve functionality. We may use cookies and similar technologies to understand how visitors use our site, support essential features, and improve content and performance. Some cookies are required for core site functions, while others help us analyze site activity through tools such as Google Analytics.
You can adjust your browser settings to refuse or remove cookies. Doing so may affect site functionality or limit certain features.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The revised version will be effective when posted unless a different effective date is stated.
Last Modified: October 2026.
The Ivey's Hotel (the "Inn," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what we collect through our website, how we use cookies, how we protect information, and the choices available to you when you visit our site, inquire about a stay, or communicate with us.
Information We Collect
We may collect information you provide directly, such as your name, email address, phone number, reservation details, event inquiry details, and any message you choose to send us. We may also collect limited technical information automatically, including device type, browser type, pages viewed, referring pages, general location, and website usage data. This helps us maintain the site, understand visitor interest, and improve the experience for guests planning stays, celebrations, and events at The Kendall Inn.
If you submit a reservation or inquiry, we may also receive information needed to respond to your request, coordinate hospitality services, or manage communications about your visit.
Information may be collected when you:
- Submit a contact or reservation form;
- Sign up for updates or marketing communications;
- Interact with our website, booking tools, or embedded services;
- Communicate with us by email, phone, or text message.
How We Use Information
We use the information we collect to operate our website, respond to inquiries, confirm reservations, support guest services, send updates related to bookings or events, improve our offerings, and maintain internal records. We may also use it to send occasional promotional messages about The Kendall Inn, such as room availability, special packages, weddings, or seasonal experiences, where permitted by law.
We do not use your information for purposes that are incompatible with this Policy without giving you notice where required.
Text Messaging
If you provide a mobile number, you may receive text messages related to your reservation, arrival instructions, stay details, service updates, or responses to requests during your visit. Message frequency may vary.
- Opt out: Reply STOP to end text messages.
- Help: Reply HELP or contact us directly for assistance.
- Privacy: Mobile information and SMS consent are not shared with third parties for marketing or promotional purposes.
Sharing Information
We do not sell your personal information. We may share limited information with trusted service providers who help us run our website, manage reservations, deliver communications, or provide analytics. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transition.
Mobile numbers and text-message consent are excluded from marketing sharing.
Your Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, object to certain processing, or request a copy of the information you provided. To make a request, please contact us using the information on our website.
Retention
We retain information only as long as necessary for the purposes described in this Policy, including responding to guest requests, managing reservations and events, meeting legal obligations, resolving disputes, and maintaining accurate business records. When information is no longer needed, we dispose of it securely or de-identify it where appropriate.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies
Cookies are small files stored on your device that help websites remember preferences, measure traffic, and improve functionality. We may use cookies and similar technologies to understand how visitors use our site, support essential features, and improve content and performance. Some cookies are required for core site functions, while others help us analyze site activity through tools such as Google Analytics.
You can adjust your browser settings to refuse or remove cookies. Doing so may affect site functionality or limit certain features.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The revised version will be effective when posted unless a different effective date is stated.
Last Modified: October 2026.
